Processing your order is done on the same day as placement and then sent directly into production.

Expected delivery times shown, takes this into consideration and does not impact the end delivery dates shown.

Free shipping for all products within Canada and the continental USA. No exclusions.

Typical order delivery time 

9- 12 business days | shipping from our facility in Montreal, Canada or Champlain, New York, USA

Free Worldwide Shipping on rolled prints only.*

International delivery takes longer due to customs.

*Some conditions apply

NO. With our logistics process there is NEVER any import duty, customs taxes into the USA from Canada or any extra shipping charges payable,.

What you pay at check-out, is your TOTAL cost. Period!

PLEASE NOTE: This policy does NOT apply to our Free Worldwide Shipping*.

*Some conditions apply

Yes, absolutely. With our logistics process there is NEVER any extra delivery customs charges due or surprises that the others don't mention. 

What you pay at check-out, is your total cost. Period!

Yes, we ship all over the world. 

Free Worldwide Shipping applies to these only;

• Fine Art Matte Paper | Unframed [rolled]
• Premium+ Canvas | Unframed [rolled]. 

*PLEASE NOTE: You are responsible for any customs duties, taxes or extra charges that your applicable country imposes as we only cover the shipping portion.

Our production facilities are located in Montreal, Canada and New York State, USA. We do not have a physical store.

Typical order delivery time is 9-12 business days, including 5 business days for production from our production lab in Montreal, Canada for Canada & USA orders.

International orders may take longer due to customs clearance delays that are not under our control.

Please advise us asap, either by email, text or calling our toll-free number.

We're more than pleased to get you answers and solve the issue to your 100% satisfaction.

Step 1 – Take photos of both the damaged artwork AND packaging, then email the photos to support.

Step 2 – Upon receiving proof of damage, we will email you a pre-printed Return Label with instructions on returning the artwork prepaid at no cost to you.

Step 3 – Once we have received the damaged product, we will promptly ship you an identical product or refund your purchase.

You can track your order 24/7 with our Track Your Order feature button on our website.

• Desktop browser : Very top right on any page.

or

• Mobile browser: Main Menu page.

Both will tell you by way of a map and milestones, exactly where and how your shipment is doing at any given point in time.

We accept all major credit cards;

• AMEX
• Apple Pay
• G Pay
• Mastercard
• PayPal
• Shop Pay
• Visa

All payments | refunds are processed through our Shopify payment gateway.

We completely get it, we change our minds too! 

While we wish we could, once an order is placed, the Shopify system does not allow us to alter or cancel it immediately at this time. 

We can only issue a refund after order is processed by Shopify .

Should the item(s) not work out for you, please make sure to return for a full refund, within our 14 day window from receipt of shipment. 

As a reminder, return shipping is free, we will arrange pick-up.

We are committed to ensuring your 100% satisfaction, that’s why your purchase includes our 14-Day Money-Back Guarantee*:  

If, within 14 days following delivery you are not happy with your purchase, 

• simply call us and we'll make it right for you. 

Once we receive the returned item, we can issue you a refund (*see conditions below).

*Our 14-Day money-back guarantee applies to limited edition prints returned in their original condition and packaging, and is not applicable to Final-Sale, Custom Size Canvas Prints, Original Paintings or Gift Card items.

------------------------

Please read the step by step procedure for retuning an item in the 'How do I return an item' section below.

Our products are eligible for return for a period of up to 14 days from time of delivery to you. 

We cannot accept return requests after the initial 14-day cut-off.

Please Note: Unfortunately, we cannot accept returns on final-sale, custom size prints, original paintings or gift cards.

Step 1 – Call us at 1-888-716-4117 to notify us that you wish to start a return.

We’re open 10 am – 9 pm EST | Monday to Friday.

OR

Use this Returns | Refunds link at your convenience.

Step 2 – If eligible for return, we will email you a pre-printed Return Label.

Step 3 – Please repackage the artwork in its original packaging, and securely affix the Return Label to the outside of the box.

Step 4 – We will arrange for your package to be picked up by one of our couriers for free, on us.

Step 5 – We will process your return, and the amount of purchase will be refunded to your original source of payment (in the same currency and exchange rate as your original order) upon receipt of the returned merchandise.

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. 

If approved, you’ll be automatically refunded on your original payment method within 1 business day.* 

*Please remember it can take 3-7 business days for your bank or credit card company to process and post the refund back to you. This process is not under our control.

If more than 10 business days have passed since we’ve approved your return, please contact us at hello@wallartbysonia.ca.

Full refund policy.

• Original paintings come with both a Certificate of Authenticity and a tagsmART 2.0 certificate ensuring provenance, which is its documented history of ownership. A clear and well-documented provenance attests to the authenticity of the piece.
• Limited editions are signed by Sonia on the front bottom right and also comes with a numbered authentication certificate as to its limited edition status.

Renting artwork for home staging can be a great way to enhance the overall look and feel of a property. Here are some benefits of renting artwork for home staging in Canada:

1. Enhance visual appeal: Artwork can add a pop of color, texture, and interest to an otherwise dull or boring space. By renting artwork, you can create a more visually appealing environment that will attract potential buyers.
2. Create a cohesive design: Artwork can help tie together different design elements in a space. By renting artwork that complements the existing decor and furniture, you can create a cohesive and stylish look that will appeal to buyers.
3. Increase perceived value: Artwork can make a space look more expensive and luxurious. By renting high-quality artwork, you can increase the perceived value of the property and make it more attractive to potential buyers.
4. Stand out from the competition: In a competitive real estate market, it's important to make your property stand out from the rest. By renting unique and eye-catching artwork, you can make your property more memorable and increase the chances of a sale.
5. Flexibility: Renting artwork allows you to change up the look and feel of a space without making a long-term commitment. This can be especially helpful if you're staging multiple properties or if your design preferences change over time.
6. If the rental of artwork is used to stage a property that is being used for business purposes, such as to generate rental income or as a business office, the cost of the rental is deductible as a business expense. However, if the rental is used solely for personal purposes, such as to stage a home for sale, it may not be deductible.

Overall, renting artwork for home staging in Canada can be a smart investment that can help increase the perceived value and appeal of a property, leading to a faster sale at a higher price point.

When purchasing artwork in Canada as a capital acquisition, it can qualify for tax deductions.

• Art valued at less than $200 can be claimed as a one-time class 12 deduction at 100% of the purchase price. 
• For art valued over $200, it can be claimed as a class 8 capital cost allowance depreciable at a rate of 20% per year, with 20% of the purchase price being deductible each year. 

For instance, if a painting costs $10,000, $2,000 can be claimed in the first year, and $1,600 in the second year, and so on.

Yes, most definitely. We are more than pleased to help you get exactly what you wish. 

Please inquire using the Contact Us.

Yes, most definitely. We are more than pleased to help you get exactly what you wish. 

Please inquire using the Contact Us.

If you would like a custom print size, you can request it at any time using the 'Ask a Question' link at the top of any product page or use just Contact Us and we'll be more than pleased to accommodate your request.

To illustrate, if the print edition is set at 50, regardless of the material, there will only be a total of 50 print editions in existence.

Once the final print edition (in this case, 50) is ordered, it will be discontinued and marked as SOLD OUT. Never again to be available.

We create the prints on demand and assign print edition numbers accordingly. 

This allows us to cater to customer preferences and offer any size they desire before it's discontinued.

Once the available stock is depleted, the prints will no longer be available. 

Each print edition is released in extremely limited quantities, all of which are numbered and signed. 

Our aim is to introduce 1-2 new paintings every month so as to then be able to offer the limited edition prints for sale. 

If you wish to stay informed about the availability of new paintings and limited edition prints, feel free to join our email newsletter.

Our special blend cotton and polyester canvas is designed to meet art galleries’ and museum’s longevity requirements for up to 200 years. 

The very nature of a natural product such as cotton canvas means that there will be imperfections (lumps and bumps) in the surface of the canvas caused by the variations in the cotton threads that make up the canvas. 

This is normal and a feature of cotton canvas.

Likewise, any imperfections that you may see on the canvas print are a feature of the original painting and as such a reflection of the nature of the painted surfaces of original paintings.

Likewise our Fine Art Matte | Paper prints, ChromaLuxe HD | Metal prints and Premium+ Canvas prints are also crafted to these same high industry standards. 

So if within 14 days of your purchase, you are not happy with the quality of our product, and this is due to factors under our control, we will replace or refund your purchase fully. Your choice.

Museum wrap and Gallery wrap prints are all methods of presenting canvas artwork, but they differ in the way the canvas is stretched and the final appearance. 

Here are the main differences between these two types:

Museum Wrap Prints: 

• Appearance: In museum wrap prints, the entire image is visible from the front, and the sides of the canvas are a solid black color to create a clean, contemporary, professional look, that museums and art galleries utilize.
• Fold: The canvas is wrapped tightly around the stretcher bars, with no part of the image or design extending around the sides.

Gallery Wrap Prints:

• Appearance: Gallery wrap prints are similar to museum wrap prints in that the entire image is visible from the front. However, in gallery wrap prints, the sides of the canvas are an extension of the image itself.
• Fold: The canvas is wrapped around the stretcher bars in a way that allows the image to continue onto the sides, creating a borderless, three-dimensional effect. This is often seen in contemporary art.

In summary, the primary difference between these two canvas wrapping styles is in the treatment of the sides of the canvas, the appearance and usage.

Museum Wrap = Art Gallery usage

Gallery Wrap = Consumer usage

After completing your digital gift card purchase.

The following will happen;

• A unique gift card code is created in the amount purchased and will be sent to the email address provided in the shipping information.

or

• If this gift card is sent as a gift, as requested by checking the appropriate box on the initial order, the gift card will be sent to that recipient's email box, along with any message you write.

When making a purchase in our store, you can redeem the $ value of the gift card by entering its unique code in the appropriate checkout field.

Gift card codes are not case-sensitive.

The $ balance on the gift card can be spent on more than one order.

If a $ balance is available on the gift card and it is less than the order total, you will be prompted to choose and add a second payment method.

Gift card balances are applied to the total order value, including any taxes. Unfortunately, we cannot accept returns on gift cards.

Our gift cards never expire, making them the perfect present for that special someone.

Give the gift of a unique, one-of-a-kind, tailored just for them by you from the heart.

At WALL ART by Sonia, we take incredible pride in offering you only the finest quality limited edition wall art prints with best in the business coverage, to bring beauty and happiness into your living space.

We are committed to providing an exceptional experience for our valued customers and stand behind the craftsmanship of our products.

To ensure your utmost satisfaction, we offer a simple hassle-free Lifetime Warranty with Quality Assurance Guarantee as stated below, in conjunction with ARTCARE, a comprehensive bundle to safeguard your artwork. 

• Lifetime Warranty Coverage:

We guarantee that our limited edition prints will be free from defects in materials and craftsmanship for the duration as the original owner. Should any defects arise, we will replace the affected piece at no additional cost to you plus cover any return shipping costs. This warranty applies only to normal usage and does not cover damage caused by improper handling, accidents, exposure to extreme environmental conditions including direct sunlight, outdoor usage, high humidity or drastic temperature variations or any unauthorized modifications.

• Quality Assurance Guarantee:

In our commitment to exceeding expectations, we promise that your WALL ART by Sonia limited edition print will meet the highest standards of quality and craftsmanship. If you receive a limited edition print that does not meet your expectations or you have any quality concerns, please contact us here within 14 days of receipt and we will work with you to resolve the issue promptly and to your satisfaction. 

By owning one of our prints, you become part of an exclusive community of art enthusiasts.

WALL ART by Sonia is dedicated to providing you with exceptional art pieces that you will be proud of.

We invite you to explore our collection, confident in the knowledge that your purchase is protected by our Lifetime Warranty & Quality Guarantee.

If you have any further questions or require assistance, please do not hesitate to contact our very friendly customer happiness team.

We're here to ensure your 100% satisfaction.

Kindest regards,

Sonia & Ian 🙏 | Founders

Original Paintings

We appreciate your support and want to ensure that your investment in our paintings is well cared for.

To help you maintain the quality and longevity of your WALL ART by Sonia pieces, please follow this customer care guide:

HANDLING AND INSTALLATION:

• When handling the artwork, use the pair of white soft cotton fine art handling gloves included with your purchase to avoid transferring dirt, oils, or moisture onto the surface.
• Treat the painting with care, supporting it from the sides or back. Avoid touching the painted surface as much as possible to prevent scratches or damage to the brushwork.
• For hanging your art, use the 3M CLAW™ hardware provided

DISPLAY AND ENVIRONMENTAL FACTORS:

• Choose an appropriate location for displaying your WALL ART by Sonia paintings, away from direct sunlight, extreme temperature changes, high humidity, and areas with excessive moisture.
• Direct sunlight can cause fading and damage the colors over time. Opt for a well-lit area with diffused or indirect lighting to showcase your artwork without subjecting it to harsh light.
• Maintain stable humidity levels, ideally between 40% and 60%, to prevent the canvas or paint from drying out or becoming overly moist. Avoid hanging the artwork in areas prone to moisture, such as bathrooms or kitchens.

FRAMING AND MOUNTING:

• If you choose to frame your painting, we recommend using one of our 5 frame choices or consulting with a professional framer experienced in handling original paintings to ensure the use of the same archival-quality materials that we use.

CLEANING AND MAINTENANCE:

• Dust your WALL ART by Sonia paintings regularly using the Swiffer® Duster™ cleaner provided or a feather duster. Gently brush or wipe away any loose dust or particles, starting from the top and working your way down.
• If your painting requires further cleaning, it is best to consult with a professional art conservator who has expertise in handling and cleaning original artworks. They will use appropriate techniques and materials to ensure the artwork's preservation.

CONTACTING CUSTOMER SUPPORT:

• If you have any further questions or concerns, please don't hesitate to contact our friendly customer happiness team for assistance.
• Provide clear details about your issue, including order number, painting name and a description of the problem.

By following these care instructions, you can help ensure that your WALL ART by Sonia painting retains its beauty and quality over time.

FINE ART PAPER | MATTE FINISH

We appreciate your purchase of a Fine Art Paper | Matte Finish print.

These prints are renowned for their high-quality reproduction of fine art, exceptional color accuracy, and up to 100 years longevity or more.

To ensure that your Fine Art Paper print maintains its beauty and integrity, please follow this customer care guide:

HANDLING AND INSTALLATION:

• When handling your Fine Art Paper print, use the pair of white soft cotton fine art handling gloves included with your purchase to prevent any fingerprints or smudges.
• Use caution when touching the print surface. Hold it by the edges to avoid transferring oils or dirt onto the paper.
• If you plan to mount your print, use acid-free materials and archival methods to ensure its long-term preservation. Seek professional framing services or consult with an art specialist for assistance.
• For hanging your art, use the 3M CLAW™ hardware provided.

CLEANING AND MAINTENANCE:

• Dust your Fine Art Paper print regularly using the Swiffer® Duster™ cleaner provided or a feather duster. Gently brush away any loose particles or debris.
• Never use water or any wet liquids on your print. Only dry cloths.
• Never use cleaning solutions, chemicals, or abrasive materials on your print, as they can damage the delicate paper surface and affect the colors and longevity.

DISPLAY AND ENVIRONMENTAL FACTORS:

• Select an appropriate location for displaying your Fine Art Paper print, away from direct sunlight, high humidity, and extreme temperature fluctuations.
• Exposure to direct sunlight can cause fading over time. If possible, place your print in an area with controlled lighting or use UV-filtering glass or acrylic to protect it from harmful UV rays.
• Avoid displaying your print in areas prone to high humidity, such as bathrooms or basements, as moisture can damage the paper and affect its longevity.

FRAMING AND STORAGE:

• Consider framing your Fine Art Paper print under glass or acrylic for protection against dust, moisture, and environmental pollutants. Use acid-free mats, backings, and archival materials to ensure the print's preservation.
• If you would like us to provide framing for your print, please don't hesitate to get in touch to discuss frame and mat options, as well as pricing details.
• When storing your print, keep it in a cool, dry place with stable temperature and humidity levels. Avoid storing it in basements, attics, or areas prone to moisture or extreme temperature changes.
• Store your print flat or in acid-free archival folders or sleeves to prevent creasing, bending, or warping. Avoid placing heavy objects on top of the print during storage.

CONTACTING CUSTOMER SUPPORT:

• If you have any further questions or concerns, please don't hesitate to contact our friendly customer happiness team for assistance.
• Provide clear details about your issue, including order number, print size, and a description of the problem.

Following these care guidelines will help ensure the longevity and preservation of your Fine Art Paper print.

PREMIUM+ CANVAS | MATTE VARNISH

Thank you for choosing a Premium+ Canvas | Matte Varnish print.

This museum grade canvas print offers exceptional quality, texture, and up to 200 years longevity or more, enhanced with a matte varnish finish.

To help you preserve the beauty and integrity of your canvas, please follow this customer care guide:

HANDLING AND INSTALLATION:

• When handling your Premium+ Canvas with Matte Varnish, use the pair of white soft cotton fine art handling gloves included with your purchase to avoid transferring any dirt or oils onto the canvas surface even though it has a matte varnish on it.
• If you plan to mount or stretch your rolled canvas print, seek professional framing services or consult with an art specialist to ensure proper handling and preservation.
• For hanging your art, use the 3M CLAW™ hardware provided

CLEANING AND MAINTENANCE:

• Regularly dust your Premium+ Canvas using the Swiffer® Duster™ cleaner provided or a feather duster. Gently brush or wipe away any loose particles or debris.
• If your canvas requires further cleaning, use a clean, slightly damp cloth or sponge. Use gentle, circular motions to clean the surface, focusing on the areas that require attention.
• Avoid using excessive moisture, harsh cleaning agents, or vigorous scrubbing, as these can damage the matte varnish and affect the print quality.

DISPLAY AND ENVIRONMENTAL FACTORS:

• Choose an appropriate location for displaying your Premium+ Canvas with Matte Varnish, away from direct sunlight, high humidity, and extreme temperature changes.
• Prolonged exposure to sunlight can cause fading and deterioration of colors over time. If possible, position your canvas away from windows to protect it from harmful UV rays.
• Avoid displaying your canvas in areas prone to high humidity, such as bathrooms or basements, as excessive moisture can affect the canvas and the matte varnish.

FRAMING AND MOUNTING:

• If you choose to frame your print, we recommend using one of our 5 frame choices or consulting with a professional framer experienced in handling limited edition prints to ensure the use of the same museum archival-quality materials that we use.

CONTACTING CUSTOMER SUPPORT:

• If you have any further questions or concerns, please don't hesitate to contact our friendly customer happiness team for assistance.
• Provide clear details about your issue, including order number, print size, and a description of the problem.

By following these care instructions, you can help preserve the quality and longevity of your Premium+ Canvas with Matte Varnish.

HIGH DEFINITION METAL | CHROMALUXE

Thank you for choosing a High Definition Metal | ChromaLuxe print.

These stunning prints are known for their vibrant colors, exceptional clarity, and durability.

To ensure that you enjoy your print for generational years to come, we have put together this customer care guide.

Please follow these instructions to maintain the quality and longevity of your ChromaLuxe print.

HANDLING AND INSTALLATION:

• Handle your ChromaLuxe print with clean, dry hands or use the pair of white soft cotton fine art handling gloves included with your purchase, to prevent smudges and fingerprints.
• When installing, use your gloves or a soft cloth to protect the print from oil and dirt.
• For hanging your art, use the 3M CLAW™ hardware provided.

DISPLAY LOCATION:

• Areas with high humidity, such as bathrooms or kitchens are fine, as moisture won't damage the print.

CLEANING AND MAINTENANCE:

• Regularly dust the surface of your ChromaLuxe print with the Swiffer® Duster™ cleaner provided or a feather duster.
• If there are fingerprints or smudges, spray the surface with Windex and gently wipe the surface with a microfiber cloth using light pressure.
• Do not use abrasive materials, harsh chemicals, or solvents for cleaning, as they can damage the print. Instead, just use a damp microfiber cloth with warm water.

TRANSPORTATION AND STORAGE:

• When transporting your ChromaLuxe print, use protective packaging such as bubble wrap or foam to prevent scratches or dents.
• Store the print in a cool, dry place with consistent temperature and humidity levels.
• Avoid storing the print in direct sunlight or near heat sources to prevent any potential damage.

CONTACTING CUSTOMER SUPPORT:

• If you have any concerns or questions about your ChromaLuxe print, feel free to reach out to our friendly customer happiness team.
• Provide clear details about your issue, including order number, print size, and a description of the problem.

By following these guidelines, you can ensure that your High Definition Metal | ChromaLuxe print remains in excellent condition for up to 85 years or more.

We appreciate your business and hope you enjoy the stunning beauty of your ChromaLuxe print.

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We'd love to hear from you.