faq

Processing your order is done on the same day as placed and then sent directly into production.

Expect by delivery times are displayed on the product page and takes the production time into consideration without impacting the end delivery window dates shown.

FREE to Your Door • Canada / Continental USA 

ALL orders - NO exceptions

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FREE to Your Door • Worldwide

Unframed [rolled] orders

Full Free Shipping Policy

NO. With our logistics process there is NEVER any import duty, customs taxes into the USA from Canada or any extra shipping charges payable.

What you pay at check-out, is your total cost. Period!

PLEASE NOTE:

This does NOT apply to our

FREE to Your Door • Worldwide* service

Some conditions apply*

Yes, we do ship all over the world. 

Here is the link to our free worldwide shipping page.

Our production facilities are located in Montreal, Canada and New York State, USA. We do not have a physical store.

Typical order delivery time is 9-12 business days, including 5 business days for production from our production lab in Montreal, Canada for Canada & USA orders.

International orders may take longer due to customs clearance delays that are not under our control.

Please advise us asap, either by email, text or calling our toll-free number.

We're more than pleased to get you answers and solve the issue to your 100% satisfaction.

Step 1 – Take photos of both the damaged artwork AND packaging, then email the photos to support.

Step 2 – Upon receiving proof of damage, we will email you a pre-printed Return Label with instructions on returning the artwork prepaid at no cost to you.

Step 3 – Once we have received the damaged product, we will promptly ship you an identical product or refund your purchase.

Note, you must ship us back the damaged item if instructed within 7 days.

You can track your order 24/7/ with our Track Your Order feature button on our website.

• Desktop browser : Top of any page.

or

• Mobile browser: Main Menu

Both will tell you by way of a map and milestones, exactly where and how your shipment is doing at any given point in time.

We accept all major credit cards;

• AMEX
• Apple Pay
• G Pay
• Mastercard
• PayPal
• Shop Pay
• Visa

All payments | refunds are processed through our Shopify payment gateway.

We completely get it, we change our minds too! 

While we wish we could, once an order is placed and payment taken, the Shopify system does not allow us to alter or cancel it immediately at this time. 

We can only issue a full refund after order is processed by Shopify .

Also should the item(s) not work out for you, please make sure to return for a full refund, within our 14 day window from receipt of your shipment. 

Please note so as to be fully transparent some conditions do apply here, so please read our return policy carefully and in full.

As a reminder, return shipping is free, we will contact you to arrange pick-up if necessary.

Here is the link to our return policy page.

Our products are eligible for return for a period of up to 14 days from time of delivery to you. 

We cannot accept return requests after the initial 14-day cut-off.

Please Note: Unfortunately, we cannot accept returns at this time on custom size prints, original paintings or gift cards.

Step 1 – Call or text us at 1-888-716-4117 to notify us that you wish to start a return.

We’re open 10 am – 5 pm EST | Monday to Friday.

OR

Use this Returns | Refunds link at your convenience.

Step 2 – If eligible for return, we will email you a pre-printed return label.

Step 3 – Please repackage the artwork in its original packaging, and securely affix the return label to the outside of the box.

Step 4 – We will arrange for your package to be picked up by one of our couriers for free, on us.

Step 5 – We will process your return and the amount of purchase will be refunded to your original source of payment within 1 business day* of approval (in the same currency and exchange rate as your original order) upon receipt of the returned merchandise.

*Please remember it can take 3-7 business days for your bank or credit card company to process and post the refund back to you. This process is not under our control.

If more than 10 business days have passed since we’ve approved your return, please contact us at hello@wallartbysonia.ca.

Full refund policy.

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. 

If approved, you’ll be automatically refunded on your original payment method within 1 business day.* 

*Please remember it can take 3-7 business days for your bank or credit card company to process and post the refund back to you. This process is not under our control.

If more than 10 business days have passed since we’ve approved your return, please contact us at hello@wallartbysonia.ca.

Full refund policy.

• Original paintings come with both a Certificate of Authenticity (COA) and a tagsmART 2.0 certificate ensuring provenance, which is its documented history of ownership. A clear and well-documented provenance attests to the authenticity of the piece.
• Limited editions are signed by Sonia on the front bottom right and also comes with a numbered authentication certificate as to its limited edition status.

Here is the link to our "Real People, Real Reviews" page.

Here is the link to our "where ART meets Emotion" blog.

Renting artwork for home staging can be a great way to enhance the overall look and feel of a property. Here are some benefits of renting artwork for home staging in Canada:

1. Enhance visual appeal: Artwork can add a pop of color, texture, and interest to an otherwise dull or boring space. By renting artwork, you can create a more visually appealing environment that will attract potential buyers.
2. Create a cohesive design: Artwork can help tie together different design elements in a space. By renting artwork that complements the existing decor and furniture, you can create a cohesive and stylish look that will appeal to buyers.
3. Increase perceived value: Artwork can make a space look more expensive and luxurious. By renting high-quality artwork, you can increase the perceived value of the property and make it more attractive to potential buyers.
4. Stand out from the competition: In a competitive real estate market, it's important to make your property stand out from the rest. By renting unique and eye-catching artwork, you can make your property more memorable and increase the chances of a sale.
5. Flexibility: Renting artwork allows you to change up the look and feel of a space without making a long-term commitment. This can be especially helpful if you're staging multiple properties or if your design preferences change over time.
6. If the rental of artwork is used to stage a property that is being used for business purposes, such as to generate rental income or as a business office, the cost of the rental is deductible as a business expense. However, if the rental is used solely for personal purposes, such as to stage a home for sale, it may not be deductible.

Overall, renting artwork for home staging in Canada can be a smart investment that can help increase the perceived value and appeal of a property, leading to a faster sale at a higher price point.

When purchasing artwork in Canada as a capital acquisition, it can qualify for tax deductions.

• Art valued at less than $200 can be claimed as a one-time class 12 deduction at 100% of the purchase price. 
• For art valued over $200, it can be claimed as a class 8 capital cost allowance depreciable at a rate of 20% per year, with 20% of the purchase price being deductible each year. 

For instance, if a painting costs $10,000, $2,000 can be claimed in the first year, and $1,600 in the second year, and so on.

Yes, most definitely. We are more than pleased to help you get exactly what you wish. 

Please inquire using the Contact Us.

Yes, most definitely. We are more than pleased to help you get exactly what you wish. 

Please inquire using the Contact Us.

If you would like a custom print size, you can request it at any time by just contacting us and we'll be more than pleased to accommodate your request.

To illustrate, if the print edition is set at 50, regardless of the size, there will only be a total of 50 print editions per material in existence.

Once the final print edition (in this case, the 50th) is ordered, it will be discontinued and marked accordingly as SOLD OUT. Never again to be available.

We create the prints on demand and assign limited print edition numbers accordingly. 

This allows us to cater to customer preferences and offer any size they desire before it's discontinued.

Once the available stock is depleted, prints will no longer be available, ever. 

Each print edition is released in extremely limited quantities, all of which are numbered and signed. 

Our aim is to introduce 1-2 new paintings each month so as to then be able to offer the limited editions for sale. 

If you wish to stay informed about the availability of new paintings and limited editions.

Feel free to join our newsletter. You can unsubscribe at anytime.

Our special blend cotton and polyester canvas is designed to meet art galleries’ and museum’s longevity requirements for up to 200 years. 

The very nature of a natural product such as cotton canvas means that there will be imperfections (lumps and bumps) in the surface of the canvas caused by the variations in the cotton threads that make up the canvas. 

This is normal and a feature of cotton canvas.

Likewise, any imperfections that you may see on the canvas print are a feature of the original painting and as such a reflection of the nature of the painted surfaces of original paintings.

Likewise our Fine Art Matte | Paper prints, ChromaLuxe HD | Metal prints and Premium+ Canvas prints are also crafted to these same high industry standards. 

So if within 14 days of your purchase, you are not happy with the quality of our product and this is due to factors under our control, we will happily replace or refund your purchase fully. Your choice.

Museum Wrap and Gallery Wrap prints are both methods of presenting canvas artwork, but they differ in the way the canvas is stretched and the final appearance. 

Here are the main differences between these two types:

Museum Wrap Prints: 

• Appearance: In Museum Wrap prints, the entire image is visible from the front, and the sides of the canvas are an elegant solid black color to create a clean, contemporary, professional look, that museums and art galleries utilize.
• Fold: The canvas is wrapped tightly around the stretcher bars, with no part of the image or design extending around the sides.

Gallery Wrap Prints:

• Appearance: Gallery Wrap prints as there known or Stretched canvas is an other name are similar to Museum Wrap prints in that the entire image is visible from the front. However, in Gallery Wrap prints, the sides of the canvas are an extension of the image itself. This can be mirrored or other versions. But the difference is the image extends around and over the edges instead of being a solid color.
• Fold: The canvas is wrapped around the stretcher bars in a way that allows the image to continue onto the sides.

In summary, the primary difference between these two canvas wrapping styles is in the treatment of the sides of the canvas, the appearance and usage.

Museum Wrap = Art Gallery usage

Gallery Wrap = Consumer usage

👉 We understand the terminology can be very confusing and hope this clarifies any confusion as to the differences. If still wish to know more, please contact us anytime.😊

Yes we do, here is the link to our Gift Card page.

Sure thing, I'll explain...

After completing your digital gift card purchase.

The following will happen;

• A unique gift card code is created in the amount purchased and will be sent to the email address provided in the shipping information.

or

• If this gift card is sent as a gift, as requested by checking the appropriate box on the initial order, the gift card will be sent to that recipient's email box, along with any message you write.

When making a purchase in our store, you can redeem the $ value of the gift card by entering its unique code in the appropriate checkout field.

Gift card codes are not case-sensitive.

The $ balance on the gift card can be spent on more than one order.

If a $ balance is available on the gift card and it is less than the order total, you will be prompted to choose and add a second payment method.

Gift card balances are applied to the total order value, including any taxes. Unfortunately, we cannot accept returns on gift cards.

Our gift cards never expire, making them the perfect present for that special someone.

Give the gift of a unique, one-of-a-kind, tailored just for them by you from the heart.

Your Quality for Life Guarantee warranty coverage claim page.

Your Caring For Your Art product care eBook.

The ultimate FREE ART PACK, an all-inclusive package designed to protect your new artwork.

This ensures your artwork's integrity, offering long-term value protection and the peace of mind you deserve.